FAQ

What is Square Printed?

Square Printed is a independently run business based in UK England. We turn your photos into magnets!

How long does it take to receive my personalised photo magnets?

Our production time for personalised photo magnets is typically 3-5 business days. Once your order is ready, it will be shipped to you using the shipping method you selected at checkout. Shipping times vary depending on your location, but generally range from 3-7 business days.

Can I preview my design before placing an order?

Yes, absolutely! We offer a design preview feature on our website. After uploading the photo, you will be able to see a preview of how your photo will look on the magnet. This allows you to make any necessary adjustments or changes before placing your order.

Can I use multiple photos for a single magnet?

Currently, we only offer the option to use one photo per magnet. This ensures that each magnet is personalised and focused on a specific memory or moment. However, you can order multiple magnets with different photos to create a collection of personalised photo magnets.

Are the magnets strong enough to hold up photos on a refrigerator?

Yes, our magnets are designed to be strong enough to hold up photos and other lightweight items on a refrigerator or any other magnetic surface. They are made with high-quality materials to provide a secure hold without damaging the surface they are attached to.

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with the original packaging it came in. please refer to our refund policy.

How can I contact customer support?

If you have any questions, concerns, or need assistance, you can contact our customer support team by emailing us at squareprinted@hotmail.com We strive to respond to all inquiries within 24 hours and provide the best possible support to our customers.

Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on your location. During the checkout process, you will be able to see if international shipping is available for your country and the associated shipping costs. International shipping may incur additional charges/taxes depending on where you are based

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it enters our production process to ensure timely delivery. Therefore, we are unable to cancel or modify an order once it has been placed. We recommend double-checking your order details before completing the checkout process.

Are the magnets waterproof?

Our magnets are not completely waterproof. While they are resistant to normal wear and tear, including occasional exposure to water, we recommend avoiding prolonged exposure to water or submerging them in water. This will help maintain the quality and longevity of the magnets.

Can I use copyrighted or professional photos for my magnets?

We strongly advise against using copyrighted or professional photos without proper authorisation or licensing. It is important to respect intellectual property rights. By uploading a photo, you confirm that you have the necessary rights or permissions to use the photo for personal purposes. We reserve the right to refuse any order that violates copyright or intellectual property laws.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at squareprinted@hotmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send